Privacy Policy

What personal data we collect and why we collect it


  • Contact forms.
    When you submit a contact form on our website, we collect the personal information you give us such as your name, address and email address. Visitors may elect to provide us with personal information via e-mail, online registration forms, or our guest book. This information is used internally, as appropriate, to handle the sender's request. It is not disseminated or sold to other organizations. 


  • Internet protocol (IP) address.
    When you browse our website, we also automatically receive your computer’s Internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. The bank uses this information to create summary statistics and to determine the level of interest in information available on our site.


  • Email marketing (if applicable).
    With your permission, we may send you emails about our services, new products and other updates.


  • Cookies.
    Some areas of our website may use a "cookie" temporarily stored in the visitor's computer memory (RAM) to allow the web server to log the pages you use within the site and to know if you have visited the site before. A “cookie” is a small data file that is transferred to your device. We use cookies to collect information in order to study, enhance and improve the use and capabilities of our website. We also use cookies to enable certain features of our website, and to preserve your preferences and customize your experience when you visit and return to our website. In addition, we and third parties acting on our behalf also use cookies to perform certain online advertising. Most browsers provide controls whereby you can choose to block receipt of cookies, delete cookies, or to be prompted before cookies are received. Please note that, if you delete or choose not to receive cookies from our website, the functionality of the website may be impaired. 


  • Geo-Location Information. 

Many mobile devices permit applications to access real-time location-based information. As of the effective date of this Disclosure, our mobile applications do not collect such information. However, we may do so in the future, with your consent, in order to enhance the features and functionality of our website and financial service offerings. In addition, some of the information we already collect, such as IP addresses, may be used to estimate an approximate location of the device you are using to access our website.   


Online Tracking and Advertising


Like many website operators, we use the services offered by third parties (including, but not limited to, Google and Facebook) to advertise on third party websites. We also receive relevant history and website usage information and information about your receipt and use of marketing emails from us collected by those third parties. We use this information to improve our website, financial service offerings, and marketing purposes. Those third parties use cookies, web beacons, pixels, or similar technology to provide these services to us and to serve ads based in part on your visits to our website. 


We encourage you to familiarize yourself with each platform’s Terms of Service, privacy settings and opt-out controls. We do not permit third-parties to collect information from our website for other websites or for their own purposes, except on a limited basis in connection with the analytics and advertising discussed in the preceding paragraph. 


Third-Party Services


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.


For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.


  • Links.

We may include third-party links on our website. When you click on these links, they may direct you away from our website. Third-party websites are not owned or operated by CLIENT NAME and have their own privacy policies and terms of use. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. Additionally, we are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. 


For more information and security tips for engaging with third-parties, refer to our Social Media Terms of Use.



When you provide us with personal information to complete an action, we imply that you consent to our collecting it and using it for that specific reason only.


If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.


  • How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information. To do so, please call our customer service number (214) 363-3222 to speak to a representative.


  • Privacy of Children.

  • Only the parent or legal guardian of a child under the age of 13 may utilize any services we provide, even when a deposit or other account has been established on behalf of the child. Therefore, as with our websites, our social media sites are not directed or intended for use by children under the age of 13.


  • Visit the ​Federal Trade Commission ​website for more information about the Children's Online Privacy Protection Act (COPPA). If you have additional questions or concerns, please call customer service at ​(214) 363-3222.


  • Age of Consent.

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.



We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


Also recommended: Security (section about your website security protocols, i.e. TLS (Transport Layer Security) or SSL (Secure Socket Layer) 


Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.


If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to communicate with you.


Questions and Contact

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at (214) 363-3222 or by mail at