Frequently asked questions

What's the first step I need to take?

The first step you should take is speaking with one of our sales reps. Each rep here at CryoUSA is thoroughly educated in insurance, safety and future regulations that the industry might run into. It’s our goal to ensure you are educated and able to make he most informed decision when it comes to your business. Give us a call at 214.363.3111 to get answers to all of your questions



Is there anything dangerous about cryotherapy?

No, unless conducted by an untrained technician or if you have a contraindication. The cooling agent, nitrogen, is in 78% of the air we breathe every day. CryoUSA’s certified technicians running your sessions are fully trained on safety and operational protocols and are capable of stopping the session if you should want to get out before your session is done. Likewise, there is no lock on the door of the cryochamber so you can step out at any time.



How does the cryochamber get that cold?

Both of our units use liquid nitrogen to cool the chambers once it is completely evaporated. The difference in our two devices is that the CryoNiQ transforms the liquid nitrogen into hyper cool air that is blow around the client. The Arctic’s gas preparation device is completely blocked off from the customer. This means that your client will never be in direct contact with the gasiform air.



Is it safe to go that cold?

Yes, it is. The length of the session maxes at 3 minutes. This short period of time does not allow your body to reach hypothermia.



Where do I get Nitorgen from?

We have numerous large gas companies that we have partnered with to provide you support and delivery no matter where you are in the country. We will source a nitrogen rep for you in your area and they will be the contact for each delivery that you have.



How long is the process from start to finish?

Each cryotherapy session will end at the 3:00 mark no matter what. We suggest that beginners go for a maximum of 2:00/2:30 to have their first experience shorter and to get used to the cold.



Are there any limitations on using cryotherapy?

Since it is unregulated there are no age limitations or strict guidelines but we suggest limiting the age to 13 and above for Whole Body Cryotherapy. The client should not have high blood pressure, have or have had seizures, have a severe case of Raynaud’s syndrome, be pregnant, have any existing heart issue, have any major vascular issues, have clots or have had a brain aneurism, have any severe reaction to cold or have had a stroke. Other contraindications exist for which each client should fully read the waiver of their respective provider.



Should my machine have a lift?

Only if you are not able to enter and exit at ground level. All machines requiring the use of lift blocks or don’t allow you to enter and exit at ground level pose a risk to your clients entering and exiting the chamber and automatically increase your insurance rates. When a customer is told to step out of a chamber after the doors have opened, not only is this view blocked briefly due to the cold vapors leaving, but these vapor cause precipitation (wetness). When the cold air mixes with room temperature precipitation on steps causes a slick surface. As a result, your client is more prone to slipping and falling. All reputable insurance companies see this as a risk and raise your insurance. Having a lift and/or allowing your client to enter and exit at ground level gives you a credit on insurance ultimately lowering your rates.



Are there financing options for the equipment?

Absolutely! We work with the top broker in the industry and our clients have access to rates up to 2% lower than everyone else on the market due to the overwhelming success of CryoUSA clients when compared to the competition. Contact our sales department at 214.363.3111 for more information and to get the process started.



What kind of insurance do I need?

We can set you up with our nationwide insurance broker who will walk you through the entire process. They helped write the initial insurance policies for Whole Body Cryotherapy and understand all the risks involved in the industry and its various manufacturers. Contact our sales department at 214.363.3111 for more information and to get the process started.



Do you recommend and specific poitn of sale and booking system for my facility?

MindBody is our booking system of choice. This comes from user experience in our own retail facility and the success and ease we have had implementing it. Anyone can use this point of sale system, and not only have online booking for your clients, but internally be able to run reports, keep a time clock on each staff member, allow commissions for sales and so much more



Is there anything dangerous about Light therapy?

Light therapy is considered the safest recovery method on the market. With little to no contraindications, and zero risk of over exposure clients are safe from most every risk.



What modalities do you recommend starting with?

Typical recommendation is at least one of the large modalities, which we consider cryotherapy or red light therapy. From here we recommend 2-3 smaller modalities and one of these always being NormaTec compression therapy. However, as the only distributor who tests everything we sell in our retail center, we are happy to learn about your vision and make the proper recommendation from there.